Returns, Exchanges and Repair Service
RETURNS AND EXCHANGES
Free and easy returns and exchanges.
Hold on to your HEROPACK mailer as it can be re-used for returns!
I want you to be happy with your a hop and a skip purchase and I know that shopping online can be a bit daunting, so if for any reason you are not 100% in love with your purchase, I will exchange or refund.
Just email me on firstname.lastname@example.org and I will send you a pre-paid shipping label. Then simply re-use the HEROPACK mailer to package your item and pop it in an Australia Post red box.
Items must be returned in unworn, unwashed and undamaged condition. Please email within 7 days of receiving your purchase and return item within 14 days.
Returns and exchanges are not available for made-to-order purchases. However, made-to-order purchases are made after a personal measurement consultation.
My own favourite fashion pieces are the ones that I've had a long time, they are quality pieces that have survived the test of time and have been a familiar companion in my adventures in life.
Looking after our clothes and keeping them out of landfill is such an important part of the slow fashion model. Invariably though, our most beloved pieces will over time get some wear and tear and will need a little TLC to keep them wearable.
I want you to have lifelong love affair with your a hop and a skip purchase. For this reason I offer a repair service to take care of loose hems, lost buttons, broken zippers, even rips!
The repair service is quoted on application, as well as shipping cost. Please email me at email@example.com to book a repair service.