We ship within Australia and internationally using Australia Post.
Orders are shipped within 1-2 business days. Once your order is packed and posted you will receive a notification email with a tracking number. You can track your delivery on the Australia Post website.
Australia wide rates
Under $150 - $10 Standard shipping / $15 Express shipping
Over $150 - FREE Standard shipping / $15 Express shipping
Over $200 - FREE Express Shipping
Under $250 - $25 Standard shipping / 10-21 business days
Over $250 - FREE Standard shipping / 10-21 business days
Standard International shipping from Australia will not be tracked. International tracking will only be provided when the customer requests it and pays the extra charges. Shipping from Australia can take anywhere between 2-6weeks with possible additional delays as a result of Covid-19 restrictions.
a hop and a skip is not responsible for VAT or any other charges in your country and will not mark parcels anything other than "merchandise" and list the value. That is Australian Customs law.
LOST OR MISSING PARCELS
A Hop & A Skip does not take responsibility for parcels that go missing in the post. We will not replace items that go missing as this is the responsibility of the postal service. We will assist however possible.
Make sure that your postal information is accurate. If a parcel is returned to me because of incorrect address, you will need to pay for subsequent shipping. Please ensure all your shipping details are correct to avoid waiting longer periods and paying extra postage.
A Hop & A Skip is not responsible for loss or damage to goods if you have authorised delivery to be left unattended at your shipping address. Signature on delivery and insurance can be added to your order at for an additional charge. Please email me to request.