Privacy Policy

This Privacy Policy describes how a hop and a skip (the "Site", “me“, “my“ or “I“) collects, uses, and discloses your personal information when you visit, use the Services, or make a purchase from ahopandaskip.com.au (the "Site") or otherwise communicate with me (the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information has been collected.

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

What personal information is collected

The types of personal information collected about you depends on how you interact with the Site and use the Services. "Personal information", refers to information that identifies, relates to, describes or can be associated with you, including:

Basic contact details including your name, address, phone number, email.
Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
Shopping information including the items you view and put in your cart.
Customer support information including information you share in communications with me, for example, when sending a email to hello@ahopandaskip.com.

Some features of the Services may require you to directly provide certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing all Site features.

Information collected through cookies

Information is automatically collected about your interaction with the Services ("Usage Data"). To do this, the Site may use cookies, pixels and similar technologies. Usage Data may include information about how you access and use the Site, including device information, browser information, information about your network connection and your IP address.

Information from third parties

Information may be obtained about you from third parties, including from service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Squarespace.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with products or services you have requested.
When you visit the Site, open or click on emails sent by the Service, or interact with my Services or advertisements, third parties I work with, may automatically collect certain information using online tracking technologies such as pixels and cookies.

How personal information is used

Providing Products and Services. Your personal information may be used to provide you with the Services, including to process your payments, fulfil your orders, to send notifications to you related to your purchases, returns, exchanges or other transactions, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
Marketing and Advertising. Your personal information may be used for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services.
Security and Fraud Prevention. Your personal information may be used to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else.
Communicating with you. Your personal information may be used to provide you with customer support and improve our Services. This is in my legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain a good business relationship with you.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.