Shipping, Returns & repairs
Domestic & international shipping
We ship within Australia and internationally using Australia Post.
Orders are shipped within 1-2 business days. Once your order is packed and posted you will receive a notification email with a tracking number. You can track your delivery on the Australia Post website.
Australia wide rates
$10 standard shipping on orders under $150
Use code QUICKSHIP for free shipping on orders over $150
Click and collect
Click and Collect is available from my Brisbane East studio.
International rates
$30 standard shipping on all international orders. Free shipping and free change of mind returns is not available on international orders.
Sales
No exchanges and no returns on sale items.
Change of mind returns
Free returns and full refunds for any reason within 7 days (Australian orders only).
I want you to be happy with your a hop and a skip purchase. If for any reason you are not 100% in love with your purchase, I will exchange, credit or refund within 7 days.
Send an email to hello@ahopandaskip.com and I will send you a pre-paid shipping label to print at home. If you ordered online you can re-use the shipping box to re-package your item and pop it in an Australia Post red box.
Items must be returned in unworn, unwashed and original condition. Please email within 7 days of receiving your purchase and return item within 14 days.
Returns and exchanges are not available for made-to-order purchases, sale items on international orders.
Exchanges and credit notes
If you would like to return your purchase after 7 days you will be offered an exchange or credit note. Items must be in unworn, unwashed and original condition. Send an email to hello@ahopandaskip.com to arrange.
No returns, exchanges or credit notes beyond 1 month of purchase date.
Manufacturing fault
If your new piece has a manufacturing fault I will repair it free of charge. Send an email to hello@ahopandaskip.com to arrange.
Repairs
I want you to have lifelong love affair with your a hop and a skip purchase. For this reason I offer a repair service to take care of loose hems, lost buttons, broken zippers, even rips!
Caring for our clothes and keeping them out of landfill is an important part of the slow fashion philosophy. Invariably though, our most beloved pieces will need a little TLC from time to time.
The repair service is quoted on application, as well as shipping cost. Please email me at hello@ahopandaskip.com to discuss a repair service.